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Policies & Procedures

SUMMER CAMPS

Please review summer program policies here. This document details our policies and procedures in the following areas: registration, auditions, communications, payment procedures and due dates, program cancellation, student cancellation & withdrawal,special needs, student behavior, waivers, and medical records. Please read this!


 

PRIVATE LESSONS & YEAR-ROUND CLASSES


Highlights from the Extension Division's Policies & Procedures page are found below.  
Please review our policies in detail; they are listed here:
 
Please note that payment of your invoice - in full, or by payment plan - indicates your acceptance of all policies and procedures of the Extension Division. The highlights below are indicated to draw attention to some of the more common concerns / questions that program participants have.
 
MAKEUP POLICY

Student absences
  • Private lessons: One make-up lesson per semester is offered for student absences only if the student provides notification to the Extension Division office 24 hours in advance of absence.  
Instructor absences 
  • Planned instructor absences
The Extension Division will provide a substitute instructor to teach during planned instructor absences. Students may not opt out of lessons with substitute instructors.
  • Unplanned instructor absences 
If an instructor cancels a lesson unexpectedly the lesson will be made up during the make-up weeks reserved at the end of each semester.

REFUNDS AND WITHDRAWALS
  • If the student discontinues private lessons before the end of the semester, no refund will be issued.
  • Withdrawal from classroom/group instruction before the fourth week of classes for any reason is allowed.   
  • Withdrawal from classroom instruction before the fourth week of classes will result in 60% refund of course tuition (registration & parking fees are non-refundable). 
  • Withdrawal from classroom/group instruction after the fourth week of classes results in forfeiture of tuition; no refund will be made.
  • Exceptions to this policy may be made in cases of extended illness, serious injury, and/or medical emergencies. 
PAYMENT
  • Students not enrolled in a payment plan, or who have not paid for their lessons in full, will not be allowed to receive instruction.
  • Students are responsible for timely payment of Extension Division invoices. 
  • It is the responsibility of the student to notify the Extension Division office of any changes to his/her address, telephone number, email address or relevant payment information.

  • Non-payment of Extension Division charges will be sent to a third-party collection agency once the account is 120 days past due.  This will immediately increase your balance due by 30% or more, as you will be responsible for the agency fees. Once your account is placed with an agency, you will not have the option to call our office and resolve this delinquency.
INCLEMENT WEATHER 
  • If Rutgers University cancels classes due to inclement weather, the Extension Division will also cancel classes.
  • Please refer to the Rutgers Campus Status Page at campusstatus.rutgers.edu or call the Extension Division office at 848-932-8618 for closure notices.